Department Description:

In The HUB, our primary responsibility is to provide customers all across the DFW metroplex with a world-class customer experience. We pride ourselves in an excellent customer experience because we specialize in providing white glove service to our clients in need of services and repairs. We care deeply for every customer we encounter by building relationships, being the easiest company to work with and to provide the best solution for their home. Our goal is that no call goes unanswered to provide every customer with an exceptional customer experience and deep level of care. This approach allows Milestone to guarantee 100% satisfaction, reflected by our 12,000 4.9 Stars Google reviews

Job Title: Inside Sales Representative

Job Summary:

Milestone attracts team members that dedicate themselves to providing a seamless and positive experience for every Milestone customer. Inside Sales Representatives are educated in all that Milestone has to offer and communicate those options concisely and eloquently on every call. ISRs provide wins for the customer, Milestone, and the team by committing themselves to their role and creative problem solving.

In this role, you’ll get to:

• Handle incoming leads generated by marketing, convert them to service appointments for our technicians and cross sell the Advantage Membership
• Make outbound calls to generate leads for our technicians
• Educate customers on the Advantage membership and enroll them
• Create wins for the customer, the company, and the Inside Sales team
• Attend training and develop skills related to the Inside Sales role that can be taken elsewhere

We are looking for people with:

• Ability to work any shift as assigned and on call as scheduled
• Know Outlook, SuccessWare, Milestone App, ADP, MS Office Suite, and iOS devices
• Demonstrate our Milestone and Leader Core Values
• A fun, positive, and competitive nature, willing to work within a team while also meeting professional goals
• A hunger for personal growth in and outside of the workplace
• A high standard for one’s work
• Team player attitude, solid work ethic, willing to pitch in where needed
• Uphold strong customer service orientation with a demonstrated desire to exceed expectations
• High performing individual with a talent to influence and lead
• Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Technically capable, excellent communicator, and a desire to improve processes

Experience

• Some level of sales experience preferred

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information